Please take the time to read through our policies. We thank you in advance for adhearing to them, as this allows us to safeguard the salon from financial loss and for our time to be utilised correctly.

To secure your appointment you will be required to pay a non-refundable deposit at the time of booking. If you are unsure as to which service best suits your needs, we would encourage you to call the salon to book in for a consultation. Consultations also require a deposit of £20. Should you decide to go ahead with a service after your consultation we will carry over the deposit as a goodwill gesture, and this will be deducted from your final bill. Please be aware that failure to attend for a patch test in sufficient time will result in your deposit being forfeited. Should you have a positive reaction to your patch test, you will be offered alternative services that suit your needs.

In the event that you wish to change, cancel or re-schedule an appointment, please telephone the salon as soon as you can. We require 48 hours notice otherwise you will lose your deposit.

Of course, we understand that from time to time things may crop up and you are unable to make your appointment, or worse still...you forget to write it in your diary - don't worry, we are all human! Providing we have been given 48 hours notice we are more than happy to re-schedule your appointment for you without losing your deposit by making your next appointment at the time of cancellation or within 72 hours of you contacting us. Should your booking need to be cancelled by the salon you will be offered alternative appointments, however should you be unable to attend the alternative appointments offered, your deposit will be refunded. Please note that any deposits carried over from a consultation appointment are not eligable for refund. The cost of the consultation is £20 to cover our time and expertise to establish the way in which your hair needs are to be met. The deposit carried over is a goodwill gesture as we are then blocking out time in our diary which will then no longer be offered to others. Thank you for understanding and respecting this.

If you are running late for your appointment we politely ask that you inform us as soon as you can. We will do our best to accommodate, however if there is not enough time to carry out your service you will lose your deposit. If there is an instance where we are unable to carry out a service due to the client being unable or unwilling, the deposit is also lost. We thank you for your understanding on this policy which helps to safeguard the salon from financial loss and allow us to arrange our diary in a fair and orderly fashion and also keep our prices as fair as possible.

We do not offer refunds on any hair services carried out in the salon. We will always do our best to figure out where your needs and expectations weren't met, and how we can help to resolve any issues.

Hair products purchased from the salon are non-refundable.

Should the product be faulty, you will be entitled to a replacement.