Deposit and Cancellation Policy

To secure your appointment for a chemical service (perming, colouring etc.) there is a minimum £20 non-refundable deposit required. If you are unsure as to which service best suits your needs, we would encourage you to call the salon where we can guide you through options. For colour we will arrange a consultation for you and should you decide to go ahead with a service we will deduct the deposit from your final bill on the day. Please be aware that failure to attend for a patch test in sufficient time will result in your deposit being forfeited.

In the event that you wish to re-schedule an appointment, we require 48 hours notice otherwise a cancellation fee is payable or your deposit is forfeited, whichever is applicable. Of course, we understand that from time to time things may crop up and you are unable to make your appointment, or worse still...you forget to write it in your diary - don't worry, we are all human! Providing we have been given 48 hours notice we are more than happy to re-schedule your appointment for you without losing your deposit by making your next appointment at the time of cancellation. Should your booking need to be cancelled by the salon and you are unable to attend the alternative appointments, your Reservation Fee will be refunded.

If you cannot make your appointment we politely request that you inform us as soon as you can so that we may offer the slot to another client. We thank you for your understanding on this policy which helps to safeguard the salon and allow us to arrange our diary in a fair and orderly fashion and also keep our prices as fair as possible.