To secure your appointment for a chemical service (perming, colouring etc.) there is a £20 reservation fee required. This reservation fee is non-refundable and will be deducted from your final bill on the day of your appointment, so please ensure you have fully researched the service you wish to book in for and that you are available on the date and time you are requesting. If you are unsure as to which service best suits your needs, we would encourage you to visit us at the salon where we can guide you through options once we have seen your hair.
In the event that you wish to re-schedule an appointment, we require a minimum of 24 hours notice, otherwise a new reservation fee shall be required to book a new appointment. Of course, we understand that from time to time things may crop up and you are unable to make your appointment, or worse still...you forget to write it in your diary - don't worry, we are all human! Providing we have been given 24 hours notice we are more than happy to re-schedule your appointment for you without losing your reservation fee. The new appointment must be within 2 weeks of the original booking and we are only able to offer this option once. Should your booking need to be cancelled by the salon and you are unable to attend the alternative appointment, your Reservation Fee will be refunded.
If you cannot make your appointment we politely request that you inform us as soon as you can so that we may offer the slot to another client. Any appointments cancelled altogether, re-scheduled outwith this time frame or without the required notice will result in the reservation-fee being forfeited. We do hope that you are understanding on this policy which helps to safeguard the salon.
PLEASE NOTE: By booking your appointment you are acknowledging this policy.
Sun & Mon: CLOSED
Tues & Wed: 10AM - 8PM
Thurs & Fri: 9AM - 5.30PM
Sat: 8AM - 4PM
Jill Smillie Hairdressing
89 High Street
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