To change, amend or cancel an appointment we politely ask for 48 hours notice for colouring and 24 hours for cutting services otherwise a fee is payable at the time of cancellation and before any future bookings can be made. If you have booked an appointment for colouring/perming please read the section below regarding your deposit.
To secure your appointment for a chemical service (perming, colouring etc.) there is a £20 deposit required. This deposit is non-refundable and will be deducted from your final bill on the day of your appointment, so please ensure you have fully researched the service you wish to book in for and that you are available on the date and time you are requesting. If you are unsure as to which service best suits your needs, we would encourage you to call the salon where we can guide you through options and arrange a consultation.
In the event that you wish to re-schedule an appointment, we require a minimum of 48 hours notice, otherwise a new deposit shall be required to book a new appointment. Of course, we understand that from time to time things may crop up and you are unable to make your appointment, or worse still...you forget to write it in your diary - don't worry, we are all human! Providing we have been given 48 hours notice we are more than happy to re-schedule your appointment for you without losing your deposit. The new appointment must be within 2 weeks of the original booking and we are only able to offer this option once. Should your booking need to be cancelled by the salon and you are unable to attend the alternative appointment, your Reservation Fee will be refunded.
If you cannot make your appointment we politely request that you inform us as soon as you can so that we may offer the slot to another client. Any appointments cancelled altogether, re-scheduled outwith this 48 hour time frame will result in the deposit being forfeited. We do hope that you are understanding on this policy which helps to safeguard the salon and allow us to arrange our diary in a fair and orderly fashion.
PLEASE NOTE: By booking your appointment you are acknowledging this policy and agree to be bound by terms and conditions.
Tuesday: 10am - 6pm/8pm
Wednesday: 10am - 8pm
Thursday: 9am - 5.30pm
Friday: 9am - 5.30pm
Saturday: 8am - 4pm
Jill Smillie Hairdressing
89 High Street
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